Frequently Asked Questions
Orders & Payment
Which payment methods can I use? You can pay online by credit or debit card, or by bank transfer/EFT. Instalment options are available on credit cards.
How do I track my order? Once your order has been shipped, we will send you a tracking number. You can follow the status of your order in real time on the "Order Tracking" page.
Shipping Costs
How much is shipping? Shipping is free on all orders.
When will my order arrive?
Orders placed before 18:00 are handed over to the courier the next day and usually reach you within 1–2 working days. Delivery times may vary depending on your location.
Products & Materials
What are the products made from? All of our products are made from PLA — a plant-based, biodegradable biopolymer — as well as metal and ceramics. Our PLA products are made with digital production technology, and our ceramic and metal products are 100% handmade, all in Türkiye.
Which bulbs do the lamps take?
Our lamps are compatible with E14 or E27 LED bulbs and with smart bulbs; incandescent and halogen bulbs are not recommended. The product specifications of each lamp state which bulb it takes and whether a bulb is included in the package.
Returns & Exchanges
The Buyer has the right to withdraw from the agreement (return the product) within 14 (fourteen) days of receiving the product, without giving any reason and without paying any penalty. For made-to-order products and standard colours, please see Article 5.3 of the Distance Sales Agreement.
Products to be returned must be delivered complete and undamaged, together with their original box, packaging, standard accessories (if any) and invoice. If the product has been used in a way that reduces its commercial value, has been installed (e.g. connected to the electrical supply) or its original packaging has been damaged, the return may not be accepted or a deduction may be made from the price of the product in proportion to the loss in value.
Products to be returned must be delivered complete and undamaged, together with their original box, packaging, standard accessories (if any) and invoice. If the product has been used in a way that reduces its commercial value, has been installed (e.g. connected to the electrical supply) or its original packaging has been damaged, the return may not be accepted or a deduction may be made from the price of the product in proportion to the loss in value.